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title:: Tech / There is only 1 metric you should care about - Source: #LinkedIn Post - There is only 1 metric that you should care about, and that is retention. From a Google VP: You shouldn’t care about Product Excellence. Let say: -> You’ve built a product that is super sleek -> You’ve build a beautiful UI -> You’ve even sprinkled in some gamification AND -> Your NPS is off the charts. ==People LOVE the experience. BUT users don’t come back. In this case: You failed.== It turns out, if users don’t get VALUE from it, doesn’t matter how pleasurable the experience was, they won’t come back. But you could have a product that is terrible. Pain to use. It’s clunky, buggy and even crashes (in the extreme cases). Your product teams get constant negative feedback. Your customers even swear at you - and their feedback is painful to hear. Ouch. BUT. Your users keep coming back. They keep coming back because the product solves a DEEP problem in their lives. Your product still delivers a tremendous amount of CORE value. This is what matters. This is the only thing that matters.